Questions about RoSa Medical Supply™ (DME HME) Durable Home Medical Equipment, Supply and Products as Well as Medicare & Insurance

At RoSa Medical Supply™, we keep our prices low to ensure that our customers can purchase DME or HME Durable Home Medical Mobility Equipment without the hassle of prescriptions or Medicare forms. You will need to submit your claims directly to Medicare or your insurance company. RoSa Medical Supply does not submit reimbursement claims, and we're unable to accept Medicare or insurance coverage as payment for your order.

To be able to apply for reimbursement through Medicare or your insurance company, you will need to complete the following steps:

1. Submit your order to RoSaMedicalSupply.com, using your credit card or PayPal account.
2. Wait for your order to arrive, it's shipped directly to your door.
3. Submit your claim to Medicare or your insurance provider.

The following documents may be required to submit a claim:

• Invoice from RoSa Medical Supply
• Doctor's prescription and diagnosis
• 1490 form (for Medicare beneficiaries)

Question: What methods of payment do you accept?
Answer: We accept most major credit cards including Visa, Discover, Mastercard and PayPal.

Question: What do I do if I have problems with my order?
Answer: If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.

Question: Is your site secure?
Answer: Yes. You can shop at RoSa Medical Supply™ with confidence. RoSa Medical Supply is hosted on secure servers and the checkout process is encrypted for your protection. We have partnered with PayPal Website Payments Pro to accept credit cards safely and securely for our customers. The PayPal Website Payments Pro Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.
The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

RoSa Medical Supply is registered with PayPal Website Payments Pro Verified Merchant Seal program. For additional information regarding the privacy of your sensitive cardholder data.

Question: How can you sell your Medical Equipment and Supplies at these Cheap Discount Prices?
Answer: We deal with major manufacturers only. RoSa Medical Supply does not have inventory or stock. We are a non-stocking company – our orders are placed directly with the manufacturer. This will ensure that you receive the lowest possible best prices, the fastest shipping possible and that you won’t receive “seconds” or an item that has been previously returned from another customer.

Qeustion: Do you handle insurance or Medicare claims or do any of their paperwork?
Answer: We do not handle any claims for either insurance or Medicare. This would require us to do additional paperwork and time spent with insurance companies. This would increase our overhead and increase the cost we would have to pass on to our customer. We do, however, provide you with an invoice of items purchased which you will present to Medicare or your insurance company. It is your responsibility to ensure that your purchase will meet the requirements of Medicare or you insurance company.

Question: What if I'm looking for an item that you don't currently carry?
Answer: Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.

Question: How can I get in touch with you if I have a question?
Answer: Please see the Contact Us page for information on getting a hold of us.

Question: Do you ship internationally?
Answer: At this time we do not ship outside the continental United States.

Question: Do you ship to Alaska or Hawaii?
Answer: At this time we do not ship outside the continental United States.

Question: What are HCPCS Codes?
Answer: HCPCS Codes, Healthcare Common Procedure Coding System numbers, are the codes used by Medicare and monitored by CMS, the Centers for Medicare and Medicaid Services. They are based on the CPT* Codes (Current Procedural Technology codes) developed by the American Medical Association.
HCPCS Codes are numbers assigned to every task and service a medical practitioner may provide to a Medicare patient including medical, surgical and diagnostic services. Since everyone uses the same codes to mean the same thing, they ensure uniformity. For example, no matter what doctor a Medicare patient visits for an allergy injection (code 95115) that doctor will be paid by Medicare the same amount another doctor in that same geographic region would be.
*CPT (Current Procedural Terminology) codes are numbers assigned to every task and service a medical practitioner may provide to a patient including medical, surgical and diagnostic services. They are then used by insurers to determine the amount of reimbursement that a practitioner will receive by an insurer. Since everyone uses the same codes to mean the same thing, they ensure uniformity.

Question: What are HMESA Codes?
Answer: HMESA's purpose is to set standards in the HME industry for the smooth transfer of information between manufacturers and homecare providers. Currently HMESA is working on product naming conventions, product hierarchy and units of measure. This schema will allow manufacturers to send changes regarding product item data in an electronic format that can be easily understood by all stakeholders. The benefits will be an increase in productivity and reduction in costs throughout the supply chain. The Home Medical Equipment Standards Association was organized to bring providers and manufacturers together to create a more manageable and orderly supply chain throughout the industry.

PLEASE NOTE: HCPCS codes, HMESA codes and Home Health Consolidated Billing codes provided by RoSa Medical Supply are intended as general guidelines only. RoSa Medical Supply does not guarantee coverage or reimbursement of any products. You must address all coverage and reimbursement issues (including the correctness and accuracy of codes) with your individual payers. It is your responsibility to ensure the accuracy and appropriateness of each claim you submit, in accordance with all applicable payer requirements.

Question: What is the definition of DME?
Answer: A General definition is;

• Equipment which can withstand repeated use,
• is primarily used for medical purposes,
• is generally not useful to a person in the absence of illness or injury
• and is appropriate for use in the home.